IBM PS/2 SERVERGUARD IBM Announcement Letter Number 193-297 dated September 21, 1993 IBM US - Last Revised on September 21, 1993 Brief Description of Announcement, Charges, and Availability Customers who have critical business data or applications on servers can now be notified of potential problems or power outages by using the PS/2 (R) ServerGuard Option. This hardware and software solution provides online management to all IBM Micro Channel (R) servers running NetWare (1) 3.11. ServerGuard monitors internal temperatures, voltages and preset server performance conditions and alerts administrators when preset operating limits are exceeded. ServerGuard can direct alerts to pagers, LANs, or remote or local consoles. By increasing the ability of administrators to monitor and control server resources, ServerGuard improves server reliability, availability and serviceability (RAS). It also allows administrators to manage the performance of the server, and allows reboot and power on/off control of the server system. ServerGuard consists of: o Power Control Box o Micro Channel (R) Bus Master-based card, with a remote maintenance processor and an integrated PCMCIA modem o IBM PS/2 ServerGuard Maximum Availability and Support System/2 for NetWare software. ServerGuard interacts with either local or remote consoles connected via various communications options. These options include phone line (modem), local area network (LAN) or local server ports (video/keyboard or serial). ServerGuard along with its associated software ServerGuard MASS/2 NW provide several functions for managing the server: o Automatic reboot o Comprehensive error logging o Selective error notification including dial-out capability o Remote file transfer to and from the server o Remote entry of operating system commands o Fail-safe access in case of power outage o Remote power cycling o User and administrative password security o Remote console capabilities. ServerGuard incorporates significant portions of the IBM PS/2 Server 295 Remote Maintenance Processor design. ServerGuard operates with ServerGuard MASS/2 NW, a functional subset of the IBM Server 295 Maximum Availability and Support System/2 for NetWare (MASS/2 NW). ServerGuard and ServerGuard MASS/2 NW support servers running NetWare 3.11. IBM intends to support OS/2 2.1 and LAN Server 3.0. Purchase Price: $2,500 (#9023, 70G7365). Planned Availability Date: January 31, 1994*. (R) Registered trademark of International Business Machines Corporation. (1) Registered trademark of Novell Inc. * FCC Class B approval has not yet been received. Sale or delivery of this device is subject to approval from the Federal Communications Commission. IN BRIEF . . . o Monitors server operating environment o Notifies LAN administrator if preset operating limits are exceeded o Improves server reliability, availability and serviceability (RAS) by increasing administrators' ability to monitor and control server resources o Server power control and system reset capabilities controlled automatically or by real-time commands o Battery backup allows communication with ServerGuard during server power outages or when the administrator has powered the server down o Provides multiple levels of security with password protection o Provides access to server configuration information o PCMCIA (shipped with card) modem and LAN communications o Complies with emerging LAN management standards and protocols Customer Letter Section DESCRIPTION NOTIFICATION OF POTENTIAL SERVER PROBLEMS IBM PS/2 ServerGuard and ServerGuard MASS/2 NW monitor the server operating environment and notify administrators if preset operating limits are exceeded or if a power outage occurs. Notification can be over the LAN, to a remote terminal via self-contained modem, or to a pager. Early detection of potential problems enhances the ability of administrators to find and correct problems before the performance level of the server is reduced. USER PRODUCTIVITY ServerGuard along with its associated software ServerGuard MASS/2 NW provide a graphical user interface (GUI) for managing functions, key to improving user productivity: o Automatic reboot o Comprehensive error logging o Selective error notification including dial-out capability o Remote file transfer to and from the server o Remote entry of operating system commands for execution o Fail-safe access in case of power outage o Remote power cycling o Warning alerts o User and administrative password security o Remote console capabilities. ADVANTAGES FOR REMOTE USERS AND SYSTEM ADMINISTRATORS The PS/2 Server with ServerGuard and ServerGuard MASS/2 NW provides the capability to monitor, tune and control the PS/2 Server from local or remote locations. With ServerGuard and ServerGuard MASS/2 NW, PS/2 Servers can be geographically distributed across large organizations while retaining the ability to be managed from a centralized support location. ServerGuard provides continual monitoring of resources and critical system parameters. In addition, remote power cycling and alarm / alert generation are all possible with comprehensive system management capabilities. ServerGuard and ServerGuard MASS/2 NW features are available from the system console, from any personal computer on the network, or by modem from anywhere in the world. With ServerGuard and ServerGuard MASS/2 NW, LAN networks can be managed easily, either locally or remotely. MESSAGES, STATISTICS AND LOGS Operating limits can be set for the system with ServerGuard MASS/2 NW. Once set, the system automatically sends warning alerts to users, dials out to remote administrators, or shuts down if operational limits such as temperature or voltages reach unacceptable limits. ServerGuard MASS/2 NW information is displayed logically, and more detail is available at the click of the mouse. The systems operational statistics, such as CPU, memory and disk utilization, are available in real time. ServerGuard MASS/2 NW displays a record of the last 60 minutes for each statistic. The statistics are stored to disk for long-term storage and analyses. ServerGuard MASS/2 NW records all hardware failures, network errors and other critical events. These are maintained in a log easily accessed for review. SYSTEM RECOVERY ServerGuard detects software timeouts, (operating system stopped or hung), by monitoring a series of watchdog timers. When a failure is detected, the response can be an automatic reboot or a call to the LAN administrator, depending on preset parameters. The PS/2 Server with ServerGuard and ServerGuard MASS/2 NW provides system administrators with very high levels of management control and assures clients of maximal system availability. CENTRALIZED CONTROL IMPROVEMENT With IBM PS/2 ServerGuard and ServerGuard MASS/2 NW, multiple servers can be managed from a central location. This allows a single administrator to manage an increased number of servers, improving efficiency and control. IMPROVED SYSTEMS AVAILABILITY ServerGuard MASS/2 NW contacts the administrator if preset operating limits are reached, or if the monitored server encounters an alert condition or power failure. This ensures that the administrator is aware of the potential problem before server performance is impacted. In case of a power failure, the administrator is notified immediately by ServerGuard and is likely aware of the problem before users begin to respond. Notification of potential and occurring errors results in both high performance and high availability in a server that meets customers' needs. PRODUCT POSITIONING ServerGuard and ServerGuard MASS/2 NW should be offered to customers who are running mission-critical applications. When servers are used in environments where notification of potential problems or power outages is essential, ServerGuard with ServerGuard MASS/2 NW offers a new level of operational effectiveness. ServerGuard and ServerGuard MASS/2 NW increase the reliability, availability and serviceability of customer networks. These increases are achieved by alerting the customer to possible hardware or disk capacity problems when preset limits are reached. Utilizing functions provided by the software, problems can be resolved remotely. STATEMENT OF GENERAL DIRECTION ServerGuard and ServerGuard MASS/2 NW support servers running NetWare 3.11. IBM intends to support OS/2 2.1 and LAN Server 3.0. PUBLICATIONS The INSTALLATION AND USER'S GUIDE (71G5400) is shipped with the product. Additional copies will not be available. NOTE: Software publications part numbers will be added as they become available. An IBM PS/2 SERVERGUARD HARDWARE MAINTENANCE SERVICE AND REFERENCE SUPPLEMENT will be released with ServerGuard at product availability. TECHNICAL INFORMATION SPECIFIED OPERATING ENVIRONMENT PHYSICAL SPECIFICATIONS: The ServerGuard Adapter is a standard IBM type-3 Micro Channel card size (3.475 inches X 11.500 inches). The PC board contains 10 layers, three voltage, one ground, six signal planes. EQUIPMENT APPROVALS/SAFETY: FCC Class B approval has not yet been received. Sale or delivery of this device is subject to approval from the Federal Communications Commission. IBM PS/2 SERVERGUARD FCC Class B In process UL/CSA Recognized In process OPERATING ENVIRONMENT: .-------------------+-----------+-----------+-----------. | Class B- Extended |Temperature| Altitude | Humidity | | Environment | (Deg C) | (Meters) | (Percent) | |-------------------+-----------+-----------+-----------| | Product Operating | 10 to 35 | 0 to 914 | 8 to 80 | | | 10 to 32 |914 to 2133| 8 to 80 | | Product Power Off | 10 to 43 | | 8 to 80 | | Machine Storage | 1 to 60 | | 5 to 80 | | Machine Shipment |(-)40 to 60| | 5 to 100* | |-------------------+-----------+-----------+-----------| | * Including condensation, but excluding rain. | '-------------------------------------------------------' POWER REQUIREMENTS: The ServerGuard power requirements are: .--------+---------------------+------------. |Nominal |DC Power Requirements| | |Output |---------+-----------| Regulation | |Voltage | Minimum | Maximum | Tolerance | |--------+---------+-----------+------------| | +5.0V | 4.75V | 5.25V | +5% -5% | | +12.0V | 11.52V | 12.60V | +5% -4% | | +Vbb | 4.75V | 5.25V | +5% -5% | | +Vbat | 4.75V | 5.25V | +5% -5% | | Sleep | 4.75V | 5.25V | +5% -5% | | Mode | | | | '--------+---------+-----------+------------' MACHINE REQUIREMENTS: IBM PS/2 ServerGuard can be installed in the following Micro Channel systems: MACHINE TYPE MODEL 9595 All 9590 All 9585 All 9577 All 8595 All 8590 All 8580 All 7546 411 640 641 PROGRAMMING REQUIREMENTS: ServerGuard and ServerGuard MASS/2 NW require the following operating systems: o NetWare 3.11 o Windows (2) 3.0 or 3.1. (2) Trademark of Microsoft Corporation, Inc. PLANNING INFORMATION CUSTOMER RESPONSIBILITIES: IBM PS/2 ServerGuard is designed to be customer installable. CABLE ORDERS: No cables required. INSTALLABILITY: The feature in this announcement requires 30 minutes, or less, for installation. PROBLEM DETERMINATION: The standard system error indications should be followed to resolve all problems. PACKAGING: NUMBER OF PRODUCT SHIPMENT GROUP BOXES PS/2 ServerGuard Adapter Card 1 IBM Option Diskette Install Instructions DAA DAA to Telephone outlet cable Adapter card to DAA cable ServerGuard MASS/2 NW diskettes and documentation Power Control Box SECURITY, AUDITABILITY AND CONTROL This product uses the security and auditability features of the installed PS/2 computer, and complements them with the security features of IBM PS/2 ServerGuard and ServerGuard MASS/2 NW. User management is responsible for evaluation, selection and implementation of security features, administrative procedures and appropriate controls in application systems and communications facilities. TERMS AND CONDITIONS LICENSING: IBM programs included with IBM PS/2 ServerGuard are licensed under the terms and conditions of the IBM Program License Agreement and IBM System Programs License Agreement. A copy of these agreements are included in the documentation shipped with the IBM PS/2 ServerGuard. MES DISCOUNT APPLICABLE: No. FIELD-INSTALLABLE FEATURE: Yes. WARRANTY PERIOD: o Hardware: One year. o Media: Three months. o Programs: Three months. CUSTOMER SETUP: Yes. All other terms and conditions are the same as those applicable to the IBM machine type in which the feature is installed. CHARGES Feature Part Machine Model Purchase Description Number Number Type Number Price PS/2 9023 70G7365 9590/95 All $2,500 Server 9585 All Guard 8577/80 All 8590/95 All 7546 411 640 641